We have a big advantage with 40,000 restaurants. The more delivery locations you have, and each of our restaurants is a delivery location, the better you can make that experience. Marion began her career with the McDonalds system in 1986 at HAVI where she managed transportation and logistics, environmental affairs, packaging R&D and procurement supporting McDonalds. Pivot to lunch, I always get the fries. Any time youre in a crisis, you can get a little bit short-term focused. Definitely one of the things thats gained focus is the need for communication. We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. Senior Vice President, Chief Learning and Development Officer, Catherine Hoovel As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. Bethany served as on-site executive with oversight and accountability for the Boeing Leadership Center (BLC) and campus. After 65 years of doing this, we still find ways to actually make the product just a little bit better. Executive Vice President and President, International Operated Markets. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. (19972000), Serves as a trustee of Ronald McDonald House Charities, Eats McDonalds food five days a week; favorite menu items are Filet-O-Fish and the Vanilla Cone. With a loyalty program, do we welcome other people to ride on the same loyalty chassis? I hope so. After a highly successful tenure, Jill spent seven years outside of McDonalds, building on her deep marketing experience and leading several consumer-focused businesses including Halfords, Marks & Spencer Clothing & Home and Costa Coffee. Vice President, Chief Diversity, Equity, & Inclusion Officer, Michael Gonda As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. Instead, Mitchell and Bob Rupczynski were given newly-created senior VP roles. Manu has been part of the McDonalds System for more than 20 years, with extensive knowledge of the companys global customer base and deep understanding of the needs of McDonalds customers. Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. So I wanted, right from the start, to emphasize and refresh the core values that define who we are as a company. I focused on being a good listener to understand how people were feeling and what we could do to support them. As for digital, I think everybody, not just in our industry, recognizes that digital is transforming how consumers are interacting with brands, how theyre experiencing things. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? Said Mr. Kempczinski in the companys recent Investor Update: People expect more from corporations todaya truth that has taken on additional resonance during a year in which climate change, social justice, diversity and inclusion have driven the public conversation . I think weve done a pretty good job over the years of striking that balance. Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. Heidi is a member of the Board of Directors for the Midtown Educational Foundation, Skills for Chicagolands Future, and the Human Resources Policy Association. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. John W. Rogers, Jr., the Chairman and Co-CEO of Ariel Investments, introduces award honoree Chris Kempczinski, the President and CEO of McDonalds Corporation October 26, 2022 07:00 PM ET Marc N. Casper, the Chairman, President and CEO of Thermo Fisher Scientific, accepts the CED Distinguished Leadership Award. In early November, Brunswick Partner Jayne Rosefield, head of the firms Chicago office and Global Consumer Industries Practice, interviewed Mr. Kempczinski. Thats why in China, you find things like bubble tea, which has little tapioca droplets in it. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. The onion flavor gets sort of seared into the beef. In 2010, Jill became the Managing Director for our UK business and President, Northern Europe, sustaining strong performance across all metrics of our company, including a strengthened brand, a reinvigorated employee experience and double-digit sales growth, all while fostering successful franchisee performance and engagement. Chris Kempczinski, Mcdonald's Corp: Profile and Biography - Bloomberg Markets Live Now Bloomberg TV+ Bloomberg Studio 1.0: Katie Haun, Haun Ventures CEO & Founder Bloomberg Radio. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system. j=d.createElement(s),dl=l!='dataLayer'? The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant crew and customers, while providing financial support to franchisees to ensure they could focus on running their restaurants rather than worrying about what the future might hold.. Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden Steve was at the company for 20 years. When you eat as much McDonalds as I do, you think in day parts. Every single day [we] were having to make a decision about the business, and we were doing it across 40,000 restaurants in 119 countries, with different regulations and things going on in each individual Market. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. Her team also coordinates McDonalds environmental, social and governance (ESG) engagement and reporting. Project leader and consultant Im very proud of having put our values front and center. It was a tough test for any new CEO. But the flip side is that theres also greater authenticity. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. All Rights Reserved. But far more often, its a huge benefit because people just love to talk about McDonalds, and thats something we should lean into. Another influence was Nelson Mandela. That, for me, was incredibly gratifying. He also received an MBA from Webster University. From here, he moved to roles of increasing scope and responsibility, before assuming the role of Managing Director for the Belgium market in 2001, and Managing Director for the Netherlands in 2005. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. Right now, if you look at where our franchisees are, I feel very good about their health. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. "The typical person who is a golfer would have about a 1-in-15,000 chance in making a hole-in-one on a particular hole," Victor Matheson, professor of | 12 comments on LinkedIn (Laughs.). If we further build out a hybrid delivery model, do we let others, perhaps, ride on our delivery platform? https://www.conference-board.org/events/CED-Distinguished-Leadership-Awards-DinnerOn leading during COVID-19: "as you would imagine, in a system like ours, . President and CEO In 2012, Paul was promoted to the position of Senior Vice President, Chief Financial Officer, with additional responsibility for the companys Development and Supply Chain functions. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Executive Vice President and President, International Operated Markets, John Alves She joined McDonalds from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Chris Kempczinski had been at McDonalds less than five years when he was named president and CEO, in November 2019, rising to the top job after his predecessor was fired for violating company policy on personal conduct. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. The Global Impact team which fully integrates our Sustainability & ESG, Government Relations and Public Policy, Communications and International Corporate Relations functions, as well as Ronald McDonald House Charities is working to deliver on a refreshed purpose to feed and foster communities. When you serve as many customers as we do, our customers are society. What I found over time was that it was an incredibly generous organization. His team workshand in hand with these 48 developmental licensees (DL) whose collective footprint includes 11,265 restaurants around the world. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. Chris Kempczinski Leadership Style. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. I dont think we did enough to embrace how we are a part of culture. Emilee has held a variety of leadership roles since joining McDonalds in April 2018, leading critical work to solidify our people-first culture - including redefining our Values and aligning them with our Accelerating the Arches strategy, establishing Global Brand Standards, driving essential modernization efforts, and shaping our Diversity, Equity & Inclusion strategy. I came in and I was very much the outsider. Amys remit also includes enterprise risk management and safety governance. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? Thats a good thought exercise to be going through at this time. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". As Senior Executive Vice President of Strategic Initiatives, Kevin leads McDonalds Strategy team. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. We call them the three Ds: Drive Thru, delivery, digital. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . If its available, I like a blueberry muffin with that. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. Chris has more than 25 years of experience working in premier global consumer companies. Controller Group supporting key business initiatives and five years in the Corporate Controller Group in both external reporting and Europe management reporting roles where she was a 2001 McDonalds Presidents Award winner. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Emilee has also served as Vice President, People Strategy with responsibility for People Data & Insights, Strategic Planning & PMO, Enterprise Change Management, Communication, and People Technology Alignment. Chris Kempczinski: We have many options, including multiple global delivery partners, local delivery companies, and self-delivery. 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